Delivery Information

UK MAINLAND | UK HIGHLANDS & ISLANDS | EU | USA & CANADA | REST OF WORLD | RETURNS

UK Mainland

Christmas Delivery Schedule

All parcels now sent on a trackable service.

*If you add larger items not included in the list the shipping charge will revert to our standard shipping for regular parcels.

For orders which are not included in the letterbox serve, the following charges apply

Frequently Asked Questions

When will you send my order?

Most orders placed before 2pm Tuesday - Friday day, will be sent the same day. During busy periods orders may take slightly longer to be despatched. 

If you select EXPRESS SHIPPING at checkout, all orders placed before 2pm Mon-Fri will be guaranteed to be sent out the same day. Orders placed after 2pm or over a weekend or bank holiday will be sent out next working day.

How long will my order take to arrive?

We use DPD and Royal Mail for all UK Mainland deliveries. All orders are sent out on a trackable service.

If you selected STANDARD SHIPPING your order will take 1-3 working days to arrive. If you select EXPRESS DELIVERY when you check out (before 2pm), your parcel will be sent out the same day and should be with you the next working day although it is not a guaranteed next day service.

What is a working Day?

A working day is between Monday and Friday and excludes weekends and bank holidays.

What is classed as UK Mainland?

UK mainland is defined as any UK address except the Highlands & Islands. UK mainland also excludes certain mainland postcodes (see list below)

(Areas not included in this section for UK mainland postage charges include the following range: AB36-38, AB55-56, BT, FK17 - FK21, GY, HS1-9, IM, IV, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE.)

What is Express Shipping?

Express shipping can be specified at the checkout stage, and applies to all items except large cartons of canvas and large studio easels. When you select Express Shipping it means that your order will be sent out the same day if ordered before 2pm on a working day and will be sent on a next day service. Express delivery to UK mainland addresses should arrive the next working day providing the order is placed by 2pm the day before. Orders placed on Friday after 2pm, Saturday or Sunday will be despatched on Monday and should be delivered on Tuesday. If it is a bank holiday, parcels will be sent out the next working day.

PLEASE NOTE: A separate contract is being entered  for express shipping when it is being requested.  You do have the right to cancel, but not once the express service has started.  In plain English, the cost of express postage would not be refunded if the product was returned, unless the goods delivered were faulty. It is possible to cancel the express shipping as long as the order has not been shipped.

Can I get my Loxley Cartons of Canvas by Express Shipping?

No. The larger sizes of Canvas cartons are sent out direct from Loxley. If you are ordering other items with your canvas carton which you want on an express service, they will be sent as express, but the carton will be sent out as normal.