When you receive your parcel, please check that everything you ordered is there and in good order. If your order has any back orders to follow, this will be indicated on your invoice.
You have the right to cancel your order within 14 days, from the day you receive the goods. If you receive an order and decide not to keep it, for whatever reason, please notify us within 14 days of receipt of goods and return goods in their original condition within 14 days of notification for a full refund/credit.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us within 14 days of cancelling your order. We will give you a returns number and you need to fill out a returns form.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
All goods are returned at the customer’s risk. Please obtain proof of postage where possible.
Any gift bought between the 1st November - 24th December 2023, can be returned up to the 12th January 2024 if it is unused and in original condition. Please contact us for a returns number before returning.
If you have just changed your mind or ordered something in error and the item is unused, you can return the item within 14 days of receipt for a refund or credit. You will need to return the goods to our contact address at your own cost. Please do not return goods without contacting us first. We will give you a returns number which you will need when you fill out your returns form.
It is our policy to guarantee all products sold by us are delivered in good condition and within the manufacturer's quality tolerances. If the goods arrive damaged, incorrect or faulty, please notify us within 14 days of receipt. Please do not return goods without contacting us first. We will give you a returns number and advise you of the best method of returning the goods to us. Once the item has been received back and found to be faulty or incorrect, we will organise replacement or refund/credit including cost of returning the item to us.
We offer a "no quibble" 12 month guarantee against defects in materials and workmanship.
If you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that advertised on our website, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 14 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
If an order has not yet been sent, once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded/credited to you as soon as possible.
If you are returning the goods, when filling out the returns form, you will indicate whether you would like to receive a refund or an online credit. Once the returned items have been received and inspected by us, we will process your refund/credit.
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
You will not have any right to cancel a purchase for the supply of any DVD if the seal is broken or wrapping opened by you.
For orders delivered to UK addresses, we will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for express delivery, you will not be refunded for this enhanced service.